Frequently asked questions.

New to home and lifestyle management services?

Below, we answer the most common questions about our personal concierge, lifestyle, and home management services from Pickett Concierge.

GENERAL QUESTIONS

  • Pickett Concierge is a private household management firm in Raleigh, North Carolina. Each family we serve has a dedicated Home & Lifestyle Manager, supported by our full team, who leads the day-to-day of their household, from vendor coordination and preventive maintenance to family logistics, travel preparation, and the details that keep everything on track. It is household leadership, not household help, so they can simplify their lives and amplify their time.

  • Our clients are discerning individuals who seek personalized services to manage their busy lifestyles and homes. We cater to executives, entrepreneurs, families, and anyone who values exceptional service, attention to detail, and a seamless experience in every aspect of their lives. Our clients are looking for a lasting partnership and genuine household leadership, not a one-off task service.

  • Yes, Pickett Concierge is fully insured, providing our clients with peace of mind and the assurance that their home and personal affairs are handled with the highest level of professionalism and protection.

SERVICE MEMBERSHIPS

  • Pickett Concierge offers three ways to work together:

    Home & Lifestyle Management Membership: Your dedicated Home & Lifestyle Manager becomes a discreet, trusted point of leadership for your home, coming to know your family, your home, and the preferences and standards that shape it, well enough to lead it with genuine care. They orchestrate the day-to-day, from vendor coordination and preventive maintenance to family logistics, scheduling, and travel planning, guided by a Household Manual and a home maintenance calendar built around your home. The result is one relationship to rely on instead of a dozen to manage, and a home that is anticipated and cared for before anything reaches you. Ideal for busy professionals and families who want their home led, not simply helped.

    Property Care Membership: Led by our Property Care team, this membership provides year-round home watch and preventive maintenance, built on a Household Manual and a maintenance calendar tailored to your home. With trusted vendor coordination, regular reporting, and the discretion of a team you can rely on in your absence, your property is protected and cared for whether you are in residence or away. Ideal for second homes, frequent travelers, and anyone who wants steady oversight of their property.

    Concierge Projects: Focused support for a defined project or transition, such as a move, a home reset, or holiday and event readiness. We scope the work, manage the details, and see it through from start to finish, so a demanding season is handled without disrupting your routine.

  • We offer four distinct membership options designed to bring streamlined routines, proactive support, and everyday ease to your life—each thoughtfully tailored to support busy professionals and families with full calendars and a desire for thoughtful, elevated care.

    Pickett Premier – 2 days per week

    Perfect for those seeking consistent, high-touch support with weekly routines, errands, scheduling, and light household coordination. This membership includes a blend of in-person support in the Raleigh area and remote assistance to manage tasks behind the scenes.

    Elite Signature – 3 days per week

    Ideal for families who want proactive, detailed lifestyle and home management. From vendor coordination and family calendar oversight to ongoing errands and planning, this membership combines local, on-site support with virtual concierge services to streamline your home and life.

    Executive Suite – 4 days per week

    Our most comprehensive membership provides executive-level assistance across all areas of household and lifestyle management. Designed for those who need full-scale support, it includes in-person services in the Raleigh area along with robust virtual management to ensure every detail is handled with care.

    Each membership is tailored to meet your household’s needs with the right balance of hands-on and virtual support. Whether you’re based in Raleigh or need flexible remote help, Pickett Concierge delivers elevated, dependable service designed around your lifestyle.

    Explore our membership options to find the level of support that best fits your season of life.

  • At the heart of how we work is your Household Manual, a living record of your home that we keep current in Nines. It brings together the details that matter, your systems and vendors, your preferences, your seasonal and preventive maintenance, so we can anticipate what your home needs rather than react to it. Over time, it becomes a lasting knowledge of your household that keeps your care consistent, proactive, and tailored to you.

WORKING WITH US

  • We learn your household in person, during the in-home visit and the early weeks of service, capturing your preferences, routines, and standards in your Household Manual. The better we know your home, the more we can anticipate, so more is handled before you ever have to ask.

    Ongoing weekly check-ins, planning sessions, and project updates ensure we stay aligned, allowing me to anticipate your needs and deliver a seamless concierge experience tailored specifically to your household.

  • While our initial consultation, in-home meeting, and completed Pickett Profile provide a strong foundation, a fully tailored concierge experience is something we refine over time. You will feel the difference from our very first visits. Reaching a fully proactive rhythm, where we anticipate what your home needs before you have to raise it, typically takes about 90 days, as we come to know your household and build out your Household Manual. From there, it only deepens.

    As we work together, we are continuously fine-tuning our approach to match your rhythms, preferences, and priorities. The more insight you share, the more seamlessly we can anticipate needs and provide proactive, high-touch support that feels effortless and aligned with your lifestyle.

  • Protecting your privacy and personal information is paramount. Each team member undergoes a thorough background check and signs a confidentiality agreement, and we follow stringent protocols to safeguard all aspects of your personal and household information, ensuring your trust and peace of mind.

  • We tailor our communication to fit your preferences—whether by email, phone, text, or through our dedicated client app—for seamless support and effortless coordination. Additionally, we schedule regular weekly meetings to discuss your priorities, review upcoming tasks, and provide updates on ongoing projects, ensuring every detail is managed with precision and aligned with your needs.

BILLING AND PAYMENTS

  • Services are billed monthly. Clients can conveniently pay via a secure link provided each billing cycle or set up an automatic draft for seamless payments. ACH and credit card payments are accepted. Should service hours exceed the selected package, any additional time will be added to the next billing cycle.

  • Absolutely. If service needs consistently exceed the current package hours, an upgrade to a more suitable package can be discussed to ensure all requirements are comfortably met.

CONTACT

  • Luxury Home & Lifestyle Management in Raleigh, NC

    It begins with a consultation to learn about your home, your priorities, and how we can help. If it feels like the right fit for us both, we arrange an in-home visit to understand your home firsthand. From there, we prepare a tailored proposal along with your service agreement, and once it is signed, we begin, creating your Household Manual and a personalized home maintenance calendar as the foundation for your care.

    Ready to reclaim your time and simplify your household?
    Schedule your personalized consultation here.

Have more questions or curious how Pickett Concierge can support your home and lifestyle?
As Raleigh’s trusted partner in personalized household and lifestyle management, we’re here to simplify your days, provide thoughtful, proactive support, and bring ease and refinement to the way your home is managed—so you can focus on what matters most.

Begin with a personalized consultation.